Refund policy

We Are Here to Help!

Thank you for shopping at OMTech! If you are not satisfied with your purchase, we’re here to help. 

However, before you file for a return or a refund of laser products, we recommend you make a Free Virtual Tech Support appointment with one of our OMTech Specialists to help solve any technical issues you may have. Schedule your free appointment and enter the unique access code found in your delivery confirmation email. 


Return & Refund Policy

To initiate a product return/refund, please send your order number and reason for return to our Customer Service Department via email. Upon confirmation, our Customer Service specialists will provide you with the shipping label and coordinate the LTL shipment pick-up for your convenience.

After carefully examining your returned item, OMTech will process your refund according to one of the following categories. 

NOTE: Restocking fees will be deducted from the returned item’s total purchase price.

Return & Refund Policy Category

Return Item Status

Restocking Fee**

Return DDL

With manufacturer defects or damages*

N/A

0%

Warranty expiration date

Without manufacturer defects or damages

Unopened, unused

15%

Within 30 days of the date of receipt

Without manufacturer defects or damages

Opened, unused

30%

Within 30 days of the date of receipt

Without manufacturer defects or damages

Opened, used

45%

Within 30 days of the date of receipt

 

*OMTech will not accept items returned without their prior approval.

*Your item must be in the same condition that you received it to be eligible for return.

*No refund will be granted for installation or training costs.

*OMTech is not responsible for any auxiliary expenses, including moving expenses, incurred with the shipment or return of our products.

*Anything that negatively affects machine performance upon delivery. Any defects or damages that occur after delivery apply to our warranty policy.

*Kickstarter DTF printer orders are not eligible for return or refund unless a quality issue is identified. For all quality-related concerns, please refer to the standard OMTech Refund Policy.

**Estimated restocking fees quoted upon return might be subject to change after inspection.

Please be aware that returns of items with customer-caused damage, modifications, or aftermarket alterations that impair performance will not be eligible for acceptance or a refund. 


Return & Refund Policy for ClickLease Orders

  • We are only able to accommodate full returns and process complete refunds for ClickLease orders.
  • OMTech’s return and refund policies apply to ClickLease orders in regard to all returns for damaged and defective products.
  • Once the ClickLease contract is signed, changes or updates to the original ClickLease order cannot be made.
  • Any down payment needed must be received by OMTech before the invoicing is complete.


Additional Return & Refund Information

  • Any order cancellation made before shipment is free of charge.
  • OMTech is not responsible for the cost of any return shipping materials or auxiliary expenses despite any type of return.
  • Please keep the original crate when initiating a return. At the very least, the machine should be wrapped securely with plastic or a tarp and strapped properly.
  • American Photonics products sold by OMTech are subject to the American Photonics return, refund, and warranty policy. 
  • Please note: Software purchases, laser courses, and related services are final and non-refundable. 
  • Returns and refunds can not be issued for equipment that is leased or financed due to leasing company terms. We can, however, issue an exchange if the customer agrees to pay all related shipping costs.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first recheck your bank account.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at support@omtech.com

Discounts (if applicable)

No discounts can be applied retroactively after a purchase is made. It is very important to contact our customer support for any discount issues or questions prior to placing an order.

Two or more promos and/or discounts cannot be applied towards a single order.

*Discounts, sales, and promotions are not applicable through financed machines.

Shipping

Return shipping costs are non-refundable and will be deducted from your refund amount, if applicable. Save the original shipping crate and accompanying packing materials, as customers are responsible for the cost of any return shipping materials. Shipping time on exchanged products will vary depending on the destination.

Note: You should consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

FAQs:

What Happens After I Ship the Return? 

Once we have received your item, we will inspect it and notify you that we have received your return item. We will immediately notify you of the status of your refund after inspection. 

If your return is authorized, we will initiate a refund to your credit card (or original payment method). You will receive the credit within a number of days depending on your card issuer’s policies. 

For PayPal orders only: Due to a mandatory transaction fee charged by Shopify, a 2.25% fee will be deducted from your refund amount. 

All refunds can only be issued through the same card or method of payment used during the original transaction.  

Can I Exchange My Purchase? 

We only exchange items if they are defective or severely damaged upon delivery. If you need to exchange for the same product, reach out to us at support@omtech.com. 

Contact Us 

If you have any questions regarding how to return your item, please contact us!